Frequently Asked Questions
Everything you need to know about your SIMONMILLER order.
Where does SIMONMILLER ship?
We offer domestic shipping within the United States and international shipping to select countries worldwide. Shipping costs and delivery times vary based on your location and selected shipping method at checkout.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 21 days of the delivery date. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I care for my SIMONMILLER vegan leather items?
To maintain the quality of our signature vegan leather, we recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing or dry cleaning unless specified on the garment's internal care label.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our distribution center for processing. Therefore, we are unable to modify or cancel orders. Please ensure all information is correct before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Shop Pay. We also offer interest-free installment payments through Affirm.
How can I track my shipment?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.